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J Caring Sci. 2018;7(3): 157-162. doi: 10.15171/jcs.2018.025
PMID: 30283761        PMCID: PMC6163155

Original Research

Service Quality Gaps in the Provision of Care to Surgical Patients: a Cross-Sectional Study in the Northwest of Iran

Tayyebeh Rezaei 1 ORCID, Akram Ghahramanian 2 * ORCID, Farahnaz Abdullahzaed 3 ORCID, Zahra Sheikhalipour 3 ORCID, Mohammad Asghari-Jafarabadi 4 ORCID, Zeinab Fadaei 1 ORCID

Cited by CrossRef: 4

1- Al-Hussainy R, Fouly H, Abou Hashish E. Gap Analysis: Quality and Women's Satisfaction Regarding Postnatal Care. TONURSJ. 2022;16(1) [Crossref]
2- Junior J, Hékis H, Costa J, de Andrade Í, dos Santos Cabral E, Castro W, de Medeiros Florentino D, de Oliveira Barreto T, da Costa Júnior J. Application of the QFD-fuzzy-SERVQUAL methodology as a quality planning tool at the surgical centre of a public teaching hospital. BMC Med Inform Decis Mak. 2022;22(1) [Crossref]
3- Yang J, Jin X, Le W, Sheng F. Exploring service quality model from the perspective of sensory perception. Total Quality Management & Business Excellence. 2021;32(13-14):1548 [Crossref]
4- Azadian M, Rahimi A, Mohebbi M, Iloonkashkooli R, Maleki M, Mardani A. The barriers to observing professional ethics in the practice of nursing care from nurses’ viewpoints. Clinical Ethics. 2021;16(2):114 [Crossref]